Feedback from our patients, their family members, and other healthcare providers about the care that our teams provide is extremely important to us. Feedback provides our team members and our organization with information that reinforces our quality assurance programs and helps us effect real-time improvements. Feedback also helps our team members with follow up information about how our patients made out after we transferred care to the hospital. Our Patient Feedback survey is part of our Patient Advocacy Program, which is designed to create better communication with our community pre and post care.
To leave feedback about your experience please go to our Patient Feedback Survey
We provide all our patients with access to their care report. Family members, physicians, billing agencies, and attorneys can also use this portal to request records with the appropriate documentation.
Go to our Patient Records Portal to request your records.
For general billing questions please download our billing information flyer below. Our billing team at Cornerstone AdminisystEMS can answer any invoice specific question. You can reach them by calling their Patient Claims group at (877) 214-6018 or visiting their website.
While we rely on revenue from providing patient care to maintain our services to the community, we also understand that some members of our community do not have access to insurance programs or have insurance that does not cover all ambulance service expenses. To further assist community members, we established a Financial Hardship Assistance program. If you are having difficulty paying your ambulance bill, please download and complete the Hardship Determination Form below.